After finishing your degree, the time has come to embark on the first step of your career in the workplace.
While many students specialize in their learning and focus on a particular industry or sector, others attain degrees that have plenty of transferable qualities that can be used in numerous different ways.
One industry that many don’t necessarily consider breaking into is that of the casino, and yet there are plenty of different roles available here that offer good salaries, exciting perks, and the chance to progress in your career.
If that sounds interesting to you, here’s a guide to the various job opportunities that are available in the casino industry, and the benefits that each could bring to your future endeavors.
All the best casinos need a strong managerial presence, and if you have ambitions of climbing to the very top then this is the role you could be aiming for.
As the name suggests, you will be responsible for one primary mission: to manage the casino. You will be required to oversee all of the moving parts that go into the running of a successful casino operation, which includes but are not limited to:
- Staffing and HR
- Customer management
- PR and marketing
- Training personnel
- Some accounting tasks
The role of casino manager encompasses all of the different elements of the gaming floor, as well as ensuring that the business is also protected via reputation management, effective customer service and PR and marketing when required.
A casino manager can earn as much as $70,000 a year or more, with additional perks and bonuses when the casino outperforms revenue targets. As a caveat, it should be noted that you will have to work long hours and assume plenty of responsibility in this role.
When a casino establishment is large enough, the overall manager may appoint an effective deputy – the floor manager.
This individual is responsible for everything that takes place on the gaming floor, including each of the card tables, the roulette wheel and the slot machines,as well as hospitality and the cashier’s desk.
Providing a friendly face as a point of contact for customers, the floor manager is a key figure in the provision of a casino’s brand management program. They must ensure that clients’ expectations are exceeded, and for high rollers and VIPs, they will need to make sure that the highest standards of service are reached.
There may be opportunities to utilize your sales skills too, with the floor manager often acting as a figurehead in promoting loyalty and rewards schemes to players – outlining their benefits and securing as many sign-ups as possible.
Like the casino manager, a floor manager is required to work long hours and act as a point of contact for complaints and inquiries – but that stress is somewhat mitigated by a starting salary in the region of $50,000 per annum.
Casinos tend to offer excellent opportunities to individuals who want to forge ahead with a career in the hospitality sector.
While the standard bar and waiting work is available, hospitality in a casino setting tends to be more focused on the service side – particularly when VIPs and high rollers are in town. Customer service agents are expected to be able to source whatever the ‘big clients’ desire, which may be champagne at 4am or oysters at 1pm.
Many of the premium casino resorts sell themselves on the quality of their service, so if you believe you have the people skills, the organizational capacity and the attention to detail required to thrive in this role, casino hospitality might just be for you.
Working in conjunction with the floor manager, the quality assurance team – or ‘pit bosses’ as they are sometimes known – are focused almost exclusively on the gaming action within the casino.
Your ambition is to create a fun gaming environment and one that is safe for all parties, including your fellow staff. So, you need to ensure that players are behaving themselves and entertained, and closely monitor your team to make sure they are delivering the highest standards of service.
The quality assurance team will keep a particularly close eye on the casino’s dealers and croupiers to ensure they are operating in a professional manner, while also keeping an eye out for clients that are ‘cheating’ or counting cards.
The objective is to ensure that the game procedures are delivered to the highest possible standard, so this role suits those with meticulous attention to detail and the ability to ensure quality management principles are adhered to.
It goes without saying that rather large sums of money flow through your average casino on a daily basis.
All of that cash needs to be accounted for, so a casino employs a number of different individuals to operate their financial division.
There are roles available as cashiers, who exchange cash, checks, and credit card payments for chips and back again, and also back-office accountants, who ensure that the casino is adhering to all of its tax and financial reporting requirements.
A casino cashier can earn as much as $30,000 per year, while an accountant can take home approximately $50,000 per year.
Without people to hand out the cards and spin the roulette wheel, a casino would be nothing.
The main job of a card dealer speaks for itself, but you will also need to be presentable, a people person (some players like to converse with the dealer), and know the rules of each game you preside over in intimate detail.
From blackjack and poker to baccarat and craps, dealers and croupiers are the glue that holds the casino together, and they can earn considerable tips – especially when a player has enjoyed a handsome winning streak.
As you can see, there are a number of different job roles available in a casino setting, and your degree may have set you up nicely for a career path that you may not have previously considered.